Contact Center Representative-Alb. NM
With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support, and dealer services to over 300,000 customers annually through our Retail, Commercial, and Support Divisions. As the leading third-party agent and partner for the State of New Mexico, our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability.
WHAT DO WE DO?
- Omni-channel service model that has capability to serve both consumer & commercial clients
- Call Center & Help Desk Support
- Advising & Consultation for all Motor Vehicle & Licensing Operations
- RFP Development
- Modernization Support
WHO ARE YOU?
You’re a friendly, customer service-obsessed individual with a proven track record in fast, friendly, accurate work. You’re an excellent candidate for this position if…
…you’re at your best when you’re helping others
…you excel at problem solving and finding out-of-the-box solutions
…you have open availability M-F 7:45 AM – 6:30 PM, and 7:45 AM – 3:30 PM Saturday
…you pride yourself on your computer navigation skills
…you have previous Contact Center experience, but would like a friendlier, more intimate feel
...you've tried working from home, and it's just not for you
AND YOUR EXPERIENCE INCLUDES…
…you have at least 1 year of contact center customer service experience in ONE organization
…you’ve earned your High School Diploma or GED
…you have fluency in English and Spanish (absolutely NOT a deal breaker, this is a “nice to have”)
BUT YOUR LIFE EXPERIENCE EXCLUDES:
WHAT IS THE MVD EXPRESS TOTAL REWARDS STATEMENT?
We’re proud to offer the following Total Rewards:
· $11/hour Starting Pay (Overtime Eligible)
· $0.50 differential for bilingual English/Spanish employees
· Medical, Dental & Vision Benefits
· STD, LDT, & Life Insurance
· Employee Assistance Program & Referral Program
· Discounts on MVD Services
· Major Holidays Off, Paid Holidays
· Every Sunday Off
· Paid Time Off/ Unpaid Time Off
· Business Casual Dress Code – Wear Jeans & Sneakers Every Day
WHAT ABOUT COVID-19?
We protect our customers and ourselves by wearing masks and social distancing inside our locations. We’re proud to offer HERO PAY to our essential frontline staff for the duration of the COVID-19 pandemic.
WHERE’S THE LEGAL STUFF?
MVD Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
MVD Express participates in the E-Verify Program. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job Type: Full-time
Pay: $11.00 - $11.50 per hour
We are practicing social distancing and masks are required for all employees
Pay: $11 to $11.50/hour
Additional Hero Pay
Job Status: Full Time